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Terms of Serivce

These Terms of Service ("Terms") constitute a binding agreement between Docuvamp Ltd ("we", "us", "our"), a company registered in England and Wales with company number 16963683 and registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ United Kingdom, and the business entity you represent ("Customer", "you", "your").

By registering for, accessing, or using the Docuvamp platform and services ("Services") — you confirm that:

  • You are acting in the course of a business (not as a consumer);
  • You have full authority to bind the Customer entity to these Terms;
  • You accept these Terms on behalf of the Customer.

If you do not have such authority or do not agree, you must not use the Services.

The Services are provided exclusively to business customers for commercial purposes. No free, public, personal, or consumer access is offered.

These Terms are governed exclusively by the laws of England and Wales.

1. Definitions

  • "Account" — the Customer's registered account(s) on the Platform.
  • "Content" — any publications, flipbooks, documents, text, images, media or other materials uploaded, created or managed by the Customer using the Services.
  • "Fees" — charges for Subscriptions and any additional usage, payable as set out in the Order.
  • "Order" — the ordering document, quote, invoice or online acceptance specifying the Subscription, Fees, term, users, limits and other details.
  • "Platform" — the Docuvamp-branded software-as-a-service application for creating, publishing and managing interactive digital flipbooks and publications.
  • "Subscription" — the paid business plan selected by the Customer.
  • "User" — authorised employees, contractors or agents of the Customer granted access to the Account.

2. Services and Licence

2.1 We grant the Customer a limited, non-exclusive, non-transferable, revocable licence during the Subscription term to access and use the Platform solely for the Customer's internal business purposes (including creating and distributing Publications to its own clients/end-users as part of its commercial activities).

2.2 The licence is subject to these Terms, the Order, and any usage limits (e.g. number of Publications, storage, views, users).

2.3 We may provide support, updates, and maintenance as described in the Order or documentation. Enterprise-level support may require a separate agreement.

3. Customer Obligations and Restrictions

3.1 The Customer shall:

  • Provide accurate registration and billing information;
  • Ensure all Users comply with these Terms; Use the Services only for lawful business purposes. 

3.2 The Customer shall not (and shall procure that Users shall not):

  • Reverse-engineer, decompile, modify or create derivative works of the Platform;
  • Use the Services to provide bureau services, timesharing, or similar to third parties (except as expressly permitted for distributing Publications);
  • Upload Content that infringes third-party rights, is unlawful, harmful, or violates applicable law; Circumvent usage limits or security measures. 

3.3 The Customer is solely responsible for its Content, including obtaining all necessary licences/permissions.


4. Intellectual Property

4.1 We (or our licensors, including Flipsnack) own all rights, title and interest in the Platform, underlying software, designs, trademarks and documentation.

4.2 The Customer retains ownership of its Content. The Customer grants us a worldwide, non-exclusive, royalty-free licence to host, process, reproduce, display and distribute Content as necessary to provide the Services.

4.3 Upon termination, we may delete Content after [30] days unless otherwise agreed in writing.

5. Fees, Payment and Taxes

5.1 The Customer shall pay all Fees in GBP as specified in the Order. Subscriptions are non-cancellable and non-refundable (except as expressly stated).

5.2 Payment is due upon agreement of these Terms and the Order in writing (e.g., upon execution or acceptance of the Order). We will issue an invoice accordingly, and payment shall be made via the method specified in the Order.

5.3 Fees exclude VAT and other taxes, which the Customer shall pay.

5.4 Late payments accrue interest at the rate prescribed under the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% above the Bank of England base rate), together with reasonable debt recovery costs. We may suspend access for non-payment after notice.

6. Term and Termination

6.1 Each Subscription is for an initial term of one (1) year (the "Initial Term") unless otherwise specified in the Order. The Subscription shall automatically renew for successive periods of one (1) year (each a "Renewal Term") unless either party gives written notice of non-renewal at least sixty (60) days prior to the end of the then-current term.

6.2 Either party may terminate for material breach (with 30 days' notice to remedy, except non-payment which is 7 days).

6.3 We may suspend or terminate immediately for security risks, illegal use, or repeated violations.

6.4 On termination, access ceases; outstanding Fees remain payable (including any Fees for the remainder of the then-current term where termination is by the Customer without cause or due to Customer breach).

7. Data Protection

7.1 The parties shall comply with the UK GDPR and Data Protection Act 2018.

7.2 The Customer is the controller of its Content/personal data; we act as processor. Our Data Processing Addendum [link or reference] forms part of these Terms.

7.3 We implement reasonable security measures appropriate to the risk.

8. Warranties and Disclaimers

8.1 We warrant that the Services will be provided with reasonable skill and care, and substantially in accordance with documentation.

8.2 All other warranties are excluded to the maximum extent permitted by law (including fitness for purpose, non-infringement, uptime guarantees unless specified in SLA).

8.3 The Customer warrants its Content does not infringe third-party rights.

9. Limitation of Liability

9.1 Neither party excludes liability for death/personal injury caused by negligence, fraud, or where exclusion is unlawful.

9.2 Subject to 9.1, our total aggregate liability under or in connection with these Terms shall not exceed the Fees paid by the Customer in the 12 months preceding the claim.

9.3 Neither party is liable for indirect, consequential, special, punitive or loss of profits/damage to goodwill/business, even if advised of the possibility.

10. Indemnity

The Customer shall indemnify us against claims, losses and reasonable costs arising from: (a) Customer Content; (b) Customer's breach of these Terms; (c) Customer's use of the Services in violation of law.

11. Confidentiality

Each party shall keep the other's confidential information secure and use it only for the purposes of these Terms.

12. General

12.1 Entire agreement — these Terms (including Order and any addenda) supersede prior understandings.

12.2 No variation except in writing signed by both parties.

12.3 Force majeure — neither party liable for delays beyond reasonable control (excluding payment obligations).

12.4 Assignment — Customer may not assign without our consent; we may assign to affiliates/successors.

12.5 Severability — invalid provisions severed; remainder enforceable.

12.6 Governing law and jurisdiction — English law; exclusive jurisdiction of the courts of England and Wales.

For support or questions, contact info@docuvamp.com