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Terms of Serivce

Effective Date: 26 February 2026

These Terms of Service (“Terms”) constitute a binding agreement between Docuvamp Ltd ("we", "us", "our"), a company registered in England and Wales with company number 16963683 and registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ United Kingdom, and the business entity you represent ("Customer", "you", "your").

By registering for, accessing, or using the Docuvamp platform and services ("Services") — you confirm that:

  • You are acting in the course of a business (not as a consumer);
  • You have full authority to bind the Customer entity to these Terms;
  • You accept these Terms on behalf of the Customer.

If you do not have such authority or do not agree, you must not use the Services.

The Services are provided exclusively to business customers for commercial purposes. No free, public, personal, or consumer access is offered.

These Terms are governed exclusively by the laws of England and Wales.

1. Definitions

  • "Account" — the Customer's registered account(s) on the Platform.
  • "Content" — any publications, flipbooks, documents, text, images, media or other materials uploaded, created or managed by the Customer using the Services (also referred to as "User Content").
  • "Fees" — charges for Subscriptions and any additional usage, payable as set out in the Order.
  • "Order" — the ordering document, quote, invoice or online acceptance specifying the Subscription, Fees, term, users, limits and other details.
  • "Platform" — the Docuvamp-branded software-as-a-service application for creating, publishing and managing interactive digital flipbooks, catalogs and publications.
  • "Subscription" — the paid business plan selected by the Customer.
  • "User" — authorised employees, contractors or agents of the Customer granted access to the Account.

2. Services and Licence

2.1 We grant the Customer a limited, non-exclusive, non-transferable, revocable licence during the Subscription term to access and use the Platform solely for the Customer's internal business purposes (including creating and distributing Publications to its own clients/end-users as part of its commercial activities).

2.2 The licence is subject to these Terms, the Order, and any usage limits (e.g. number of Publications, storage, views, users).

2.3 We may provide support, updates, and maintenance as described in the Order or documentation. Enterprise-level support may require a separate agreement.

2.4 Cookies and tracking tools help us authenticate users, maintain sessions, remember preferences, and analyse interactions to improve the Services for business clients.

3. Customer Obligations and Restrictions (Acceptable Use)

3.1 The Customer shall:

  • Provide accurate registration and billing information;
  • Ensure all Users comply with these Terms;
  • Use the Services only for lawful business purposes.

3.2 The Customer shall not (and shall procure that Users shall not):

  • Reverse-engineer, decompile, modify or create derivative works of the Platform (except where permitted by law);
  • Use the Services to provide bureau services, timesharing, or similar to third parties (except as expressly permitted for distributing Publications);
  • Upload Content that infringes third-party rights, is unlawful, harmful, obscene, defamatory, or violates applicable law;
  • Attempt unauthorised access, interfere with operation, upload malware/viruses, or bypass security measures;
  • Conduct security testing without our prior written authorisation;
  • Share or resell Account credentials;
  • Impersonate others or engage in spamming/phishing/deceptive practices.

3.3 The Customer is solely responsible for its Content, including obtaining all necessary licences/permissions for legality, reliability, and accuracy.

4. Intellectual Property

4.1 We (or our licensors) own all rights, title and interest in the Platform, underlying software, designs, trademarks, service marks, and documentation. They are protected by copyright, trade mark, and other intellectual property laws.

4.2 The Customer retains ownership of its Content. The Customer grants us a worldwide, non-exclusive, royalty-free licence to host, process, reproduce, display, and distribute Content as necessary to provide, maintain, and improve the Services.

4.3 Upon termination, we may delete Content after 30 days unless otherwise agreed in writing or required by law. At your request during that period, we will make Content available for download in a commercially reasonable manner.

5. Fees, Payment and Taxes

5.1 The Customer shall pay all Fees in GBP as specified in the Order. Subscriptions are non-cancellable and non-refundable (except as expressly stated).

5.2 Payment is due upon agreement of these Terms and the Order in writing (e.g., upon execution or acceptance of the Order). We will issue an invoice accordingly, and payment shall be made via the method specified upon receipt.

5.3 Fees exclude VAT and other taxes, which the Customer shall pay.

5.4 Late payments accrue interest at the rate prescribed under the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% above the Bank of England base rate), together with reasonable debt recovery costs. We may suspend access for non-payment after notice.

5.5 Subscriptions renew automatically for successive one-year periods unless either party gives written notice of non-renewal at least 60 days prior to the end of the then-current term.

5.6 Docuvamp may change its fees from time to time. If we increase our fees, we will provide at least 60 days’ advance notice before the new fees apply to your renewal. You may cancel your Subscription before the renewal date if you do not agree to the price increase. 

6. Term and Termination

6.1 Each Subscription is for an initial term of one (1) year (the "Initial Term") unless otherwise specified in the Order, and auto-renews as set out in section 5.5.

6.2 Either party may terminate for material breach (with 30 days' notice to remedy, except non-payment which is 7 days).

6.3 We may suspend or terminate immediately for security risks, illegal use, or repeated violations.

6.4 On termination, access ceases; outstanding Fees remain payable (including any Fees for the remainder of the then-current term where termination is by the Customer without cause or due to Customer breach).

7. Data Protection

7.1 The parties shall comply with the UK GDPR and Data Protection Act 2018.

7.2 The Customer is the controller of its Content/personal data; we act as processor. Our Data Processing Addendum (available on request or linked in documentation) forms part of these Terms.

7.3 We implement reasonable security measures appropriate to the risk.

8. Warranties and Disclaimers

8.1 We warrant that the Services will be provided with reasonable skill and care, and substantially in accordance with documentation.

8.2 All other warranties are excluded to the maximum extent permitted by law (including fitness for purpose, non-infringement, uninterrupted or error-free service unless specified in an SLA).

8.3 The Customer warrants its Content does not infringe third-party rights.

9. Limitation of Liability

9.1 Neither party excludes liability for death/personal injury caused by negligence, fraud/fraudulent misrepresentation, or where exclusion is unlawful.

9.2 Subject to 9.1, our total aggregate liability under or in connection with these Terms (whether in contract, tort, or otherwise) shall not exceed the Fees paid by the Customer in the 12 months preceding the claim.

9.3 Neither party is liable for indirect, consequential, special, punitive damages, or loss of profits/goodwill/business/opportunities/anticipated savings, even if advised of the possibility.

9.4 The parties acknowledge these limitations are reasonable in a commercial B2B context and reflect the allocation of risk.

10. Indemnity

The Customer shall indemnify us against claims, losses, damages, liabilities, and reasonable costs (including legal fees) arising from: (a) Customer Content; (b) Customer's breach of these Terms; (c) Customer's use of the Services in violation of law or third-party rights.

11. Confidentiality

Each party shall keep the other's confidential information secure and use it only for the purposes of these Terms.

12. Accessibility

We are committed to accessibility for business users and implement measures consistent with relevant standards, including those aligned with the Equality Act 2010 and WCAG guidelines where applicable. Contact us at info@docuvamp.com regarding accessibility issues.

13. General

13.1 Entire agreement — these Terms (including Order, Data Processing Addendum, and any referenced documents) supersede prior understandings.

13.2 No variation except in writing signed by both parties.

13.3 Force majeure — neither party liable for delays beyond reasonable control (excluding payment obligations), including natural disasters, pandemics, labour disputes, or internet outages.

13.4 Assignment — Customer may not assign without our consent (not unreasonably withheld in solvent corporate reorganisation); we may assign to affiliates/successors.

13.5 Severability — invalid provisions severed; remainder enforceable.

13.6 Governing law and jurisdiction — English law applies exclusively. The courts of England and Wales have exclusive jurisdiction over any disputes (including non-contractual).

For support, questions, or notices (including infringement claims), contact info@docuvamp.com.